Feedback? Complaints?

Anglicare SA welcomes feedback and suggestions for improving our services.

You have the right to question or complain about contact with staff, access to our services, the standard of service received or the information we provide.

We will deal with complaints quickly, fairly and politely, with no penalty for people expressing their views. Complaints, and the outcomes, are recorded, so we can ensure the problem does not happen again.

At Anglicare, we take seriously our commitment to our clients. You have the right to:

• privacy
• to receive the most appropriate help and support
• and to make a complaint and be heard.

If you would like to know more about Anglicare's commitment to privacy for our clients and others, click here.

If you would like to see our Charter Rights and Responsibilities for residents, click here.

If you would like to contact us for more information, email us, at  admin@anglicare-sa.org.au

If you have a complaint…

…first speak to the person who provided the service. If not resolved at that level, follow up with the local manager.  Where not resolved at that level you should advise the Executive/General Manager responsible for that department or the Chief Executive (phone 8305 9204; fax 8305 9211) or via email to feedback@anglicare-sa.org.au.

Complaints will be dealt with: 

• Fairly and respectfully
• Quickly and courteously
• In an open and consistent manner without discrimination against people who express their views
• Confidentially – with information only being released to those staff directly involved. Your permission will be sought prior to it being released to others

Options to refer complaints to an external independent party for investigation are also available from the following:

• The Equal Opportunity Commission, Phone 8207 1977
• The SA Police, Phone 131 444
• The Privacy Committee of South Australia,  Phone 8226 7750
• The Public Advocate, Phone 8269 7575
• Aged Rights Advocacy Service, Phone 8232 5377
• Department of Health & Ageing Complaints Resolution Scheme, Ph 1800 550 552
• Family and Youth Services (FAYS ) Phone 8226 7000 or  Child Abuse Report Line, phone 13 1478
• Department of Families and Communities – Special Investigation Unit, phone 1902 283 534